Sunday, 13th September
10:45 AM - 12:15 PM
1:15 PM - 2:45 PM
3:00 PM - 4:30 PM

Monday, 14th September
10:45 AM - 12:15 PM
1:15 PM - 2:45 PM

Sunday, 13th September
10:45 AM - 12:15 PM (choose one)

01. The Front Desk Profit Centre
Presented by John Harms
Learn ways your front desk staff can encourage growth and affect the bottom line. This class will go beyond basic appointment booking and ringing up sales. You will learn how to outline specific tasks the front desk can perform to increase their value and professionalism. The front desk is not a cost centre, but rather a PROFIT CENTRE.

02. Appointment Book Essentials
Presented by Lee Harper
This class has been designed to cover the more powerful aspects of Millennium’s appointment book. You will cover key aspects including appointment types and employee classifications to some more advanced topics such as cross-selling/up-selling and missed opportunity tracking. Leave this class with an action plan to improve how you use Millennium to manage daily operations.

03. The Service Expert - Impact on Profit
Presented by David Drew
Are you and your team service experts? If not this fascinating highly interactive seminar will highlight the difference between ordinary and extraordinary, in uncertain times to remain successful you need a competitive edge…… there’s never been a better time to sharpen up your customer service skills, I call it “Guest Obsessed” increasing client visits and client retention, as well as increasing individual client spend plus keeping your clients coming back for more!

Sunday, 13th September
1:15 PM - 2:45 PM (choose one)

04. Register Essentials
Presented by Paul Watson
Millenniums Point of Sale (POS)/Register is the critical element of Millennium that drives revenue. This class will cover the day-to-day operations such as opening/closing and basic ring-ups to more advanced aspects such as package/series, printing reports, and more!

05. Driving Execution through Goal Setting
Presented by John Harms
Setting goals and understanding key indicators is crucial to business development. Millennium Team Goals will increase staff involvement and give them the information they need to stay on track. Learn key reports that will give you the information you need to set specific goals for individual employees and the overall team.

06. Marketing: Plan, Target, Execute & Analyse
Presented by Tony Tremain
Targeting specific clients for marketing is essential to any business’ success. Execution and follow through are equally important. This class will give you ideas on how you can market your team better and build them into your marketing plans and strategies.

Sunday, 13th September
3:00 PM - 4:30 PM (choose one)

07. Key Functionality to Improve FOV
Presented by Lee Harper
Increasing the frequency of visit (FOV) per client can have a momentous impact on growth!  Millennium’s 2008 release introduced a variety of new features that will impact this critical key to success.  Some of the these features include memberships, pre-booking options, and new reports.  This class will give you the clues you need to solve the mystery behind improved frequency of visit.

08. Tips and Tricks
Presented by Tony Tremain
This will be a fun class that will cover a variety of tips, tricks, and shortcuts within Millennium. These time-saving techniques will increase your ability to navigate through the interface.

09. Communicating Effectively With Your Clients
Presented by David Drew
Understand the powerful importance of effective client communication for your business, Learn and understand how to define your business target market, weather it’s by your brand image, advertising, marketing material, or how your team individually communicate and respond to clients needs. Do all the team understand the value of building and nurturing professional client relationships? Does the salon team take personal ownership and accountability for generating new clients through referrals? Remember the most powerful form of communication and consequent cost effective success is – a happy client!

Monday, 14th September
10:45 AM - 12:15 PM (choose one)

10. Millennium.NET: Not Just On-Line Booking
Presented by Paul Watson
Millennium.NET is known as a powerful online booking engine, but from an employee and management perspective… its so much more! This class will explore all options relative to Millennium.NET including online booking, employee & management tools, as well as distributor access.

11. Operation: Get Control – Security, Backup and Alerts
Presented by Tony Tremain
This class will cover proper ways to set up security groups, create user logins, and set your feature restrictions correctly. Millennium’s ProActive alerts automatically take action to notify when specific events take place. You will also learn how to back up your data live while you are still in Millennium throughout the day.

12. Mission: Build Client Loyalty
Presented by John Harms
Client loyalty is one of the keys to growing any service business as it leads to higher frequency of visit, referrals, better retention, and growth. Millennium’s point system uses the key growth indicators as its focal point while allowing you to build a system that encourages clients to spend more, visit you more often, and refer other clients. Learn how to define, accumulate, and redeem loyalty points.

Monday, 14th September
1:15 PM - 2:45 PM (choose one)

13. Operation: Control Inventory
Presented by Tony Tremain
Do you want to increase your profits? A large portion of your assets rests in your inventory. This class will help you understand the theory behind inventory management within Millennium including FIFO, average cost, and inventory turns.

14. Periodic Reporting Strategy
Presented by Lee Harper
What reports are you currently running on a monthly, quarterly, and yearly basis? Reviewing specific activities with your front desk and service team can help ensure consistency throughout all aspects of your business. Reviewing reports quarterly and annually allows you to make timely adjustments to ensure objectives are being met. The new report scheduling service will be briefly reviewed to support periodic reporting management.

15. Managing With a Mission
Presented by David Drew
To help enhance your ability to lead, manage and develop your business through your team, in the belief that better people leads to better Business! Understand what makes an effective manager; clearly understand what the role of a manager means and the differences between management and leadership, helping you further succeed, improving individual performance and profits. Remember your front line is your bottom line!

This year Millennium Software will be donating 10% of the proceeds to Make-A-Wish foundation. They have a very simple objective - to grant magical wishes to children and young people fighting life-threatening illnesses.

Your company has the option to donate to Make-A-Wish foundation as well!  We will be collecting all donations throughout the conference so feel free to talk to any Millennium organiser about donating.