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The following section consists of the most common/frequently asked questions and answers that Millennium Software's sales department handles every day. If you have additional questions, please contact us at 0870 350 4410.
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Q: What are the main differences between the difference editions of Millennium™?
A: Although the retail selling price of the software differs between each edition, the biggest distinction between Millennium™ Small Business, Professional, and Platinum is the available features in each edition. Click here to view what features are available in each edition and those that are limited.
Q: Do I have to pay for additional computer/workstation licenses?
A: A single license is included with any purchase of one of the Millennium™ editions. If you have multiple computers on your network, you will be required to pay a ONE TIME additional licensing fee per networked computer. The price of each additional workstation license depends on the edition of Millennium™ that you purchased.
Q: If I currently own multiple locations, can I purchase an edition of Millennium™ and install the software at each location?
A: Customers that have multiple locations are required to purchase a license of Millennium™ per location. Millennium Software does honour a multi-location or multi-license discount for chains. Please contact the sales department on 0870 350 4410 for a detailed assessment of costs involved for your locations.
Q: What language is Millennium™ and its other applications written in?
A: The Millennium™ editions along with Millennium.NET™ were written using a combination of Microsoft Visual FoxPro, Microsoft Visual Basic and Microsoft .NET and utilize a Microsoft Visual FoxPro database. Millennium™ Central Office along with the Millennium.SDK were written using Microsoft .NET technologies and utilise a SQL Server 2000 database.
Q: Can I run Millennium™ on a wireless network?
A: Millennium™ will run on a wireless network. However, because of the amount of data that will be transferred over your wireless network, performance may not be optimal. Millennium Software recommends a Terminal Services or Citrix environment as the best possible solutions for your wireless network.
Q: Does Millennium™ reside on servers operated by you (i.e. web application)?
A: Millennium™ is designed to run locally on your server(s) and workstation(s). Millennium™ is not a web application. All data pertaining to your business is stored on a server which is located at your business or at one of your central server computers. The benefit of this is that even if the internet goes down at your business, you will always have your data available to you.
Q: What are the minimum requirements to run Millennium™?
A: Minimum requirements can vary depending on the size of your current network, the type of network you are running, as well as other applications/software programs you may be operating. Click here to view both recommended and preferred requirements for Millennium™. You may want to contact the sales department on 0870 350 4410 and speak to a sales representative concerning your existing hardware/network to ensure that Millennium™ will function properly.
Q: Can Millennium Software convert my data from my existing software system?
A: 80% of our customers have used another software system prior to switching to Millennium™. Due to the enormous migration from existing software systems, we currently offer 8 full data conversion programs from some of our major competitors that will transfer all of your critical data including clients, products, appointments, transactions, gift certificates, and more!!! For more information on whether or not information can be extracted from your current software system and costs involved, contact the sales department on 0870 350 4410.
Q: Are there any ongoing fees after I initially purchase my edition of Millennium™?
A: Once you purchase Millennium™, the only other additional fees that you may pay at a later date would be if you add on another computer to the network (Please see the Q & A regarding additional workstation licenses) or whether or not you decide to renew your annual Support & Maintenance Agreement.
Q: What are my payment options?
A: Millennium™ is outright purchasable via major credit card, wire transfer, or cheque. Millennium Software does not offer a rental version, or an "in house" lease where you make monthly payments and NEVER own it. Millennium Software does extend out payment plan and finance/leasing options to customers.
Q: How many businesses/facilities are currently using Millennium™?
A: Although this number is proprietary, Millennium Software will acknowledge that over 12,000+ systems worldwide (12 countries) run Millennium™ daily.
Q: What are my support options?
A: Millennium Software offers an annual Support & Maintenance Agreement that is available to all customers whom have the ability to choose between three different plans: (1) Basic, (2) Premiere, and VIP. Those that enroll in a Support & Maintenance Agreement have the ability to obtain 24/7 support, network with their fellow peers on the
Millennium Software Online Community Site, as well as receive quarterly updates to their current edition of Millennium™
Q: What training is included with the purchase of Millennium™?
A: Millennium Software provides our customers with a fixed number of complimentary training sessions depending on the edition of Millennium™ they purchase. These training sessions are conducted remotely using a variety of interactive remote accessibility software systems including Pc Anywhere, GoToMyPc, LogMeIn, WebEx, etc. Additional hours of training may be purchased at any time to further your knowledge and any/all aspect of Millennium™. Onsite training/education is available at an additional cost.
Q: Does Millennium Software provide ongoing education, seminars, etc.?
A: Yes. Millennium Software offers User Group Conferences (UGC) each year. These exclusive conferences for Millennium Software customers only are a dynamic mix of Millennium™ and management/business classes. Our corporate training facility and Certified Training programs will further emphasise Millennium Software's commitment to ensuring that our customers grow their business and better streamline their operations from a process, management, and system perspective.
Q: Is Millennium™ HIPPA compliant?
A: Millennium™ handles HIPPA compliancy with its robust security. 90% of HIPPA compliancy lays in the application security itself (which we do) and the other 10% is the actual files themselves being accessed. If you are currently using a Terminal Services environment, the users can be restricted to only accessing the Millennium™ application and not the files. Thus, this will prevent anyone from doing anything "mischievous".
Q: What do I need to know about the interface between Millennium™ and my Property Management System (PMS)?
A: You must ensure that the PMS which you are currently using interfaces with Millennium.PMS. Next, you will need to contact your PMS vendor to determine what requirements need to be met to allow the interface to function properly. In most cases, the PMS vendor will charge a fee to setup their system for a new interface.
Q: Can I link multiple locations together using Millennium™?
A: Yes. Millennium™ Central Office and our Centralised Booking Module will help you achieve multi-location management. The Centralised Booking module gives you the ability to access all locations via any workstation on your existing network. Although Millennium Central Office is your data aggregation tool, the Centralised Booking Module lays the foundation to book appointments across all locations. Hand in hand, these additions to Millennium™ will provide you with the latest tools available to take your multi-location facility to the next level.
Q: Does Millennium™ integrate with accounting systems such as QuickBooks, Peachtree, MAS 90, etc.?
A: Although there is not currently a direct integration between Millennium™ and accounting systems, there are a couple of different ways to transfer data into these accounting systems. Millennium™ uses Crystal Reports as the report viewer (for over 300 Reports & Graphs) which allows exporting of the data that you are previewing into multiple formats including Excel, Word, Adobe Acrobat, Comma Delimited, etc. Once the data is exported you can import that data into your accounting software. The other option available to you is our Software Developer Kit (SDK). Millennium.SDK gives you the ability to securely and reliably access your Millennium™ data real-time from an external application which can them be imported into your accounting system.
Q: What is my guarantee/warranty with Millennium™?
A: One year money back — no questions asked! If Millennium™ doesn't meet your needs AND give you the tools to help you grow — we'll give 100% of your money back on the software purchase. This guarantee is for your original purchase of Millennium™ and does not include services, training, or upgrades to the original software purchase. Hardware is not included in this guarantee as it is warranted through the appropriate manufacturers.
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